Privacy Policy

Information We Collect

We gather information that enables us to deliver a safe, personalised, and compliant gaming experience. When you register an account, make a transaction, or contact our support team, we collect personal details such as your full name, date of birth, residential address, email address, telephone number and payment information. This data is essential for identity verification, age confirmation, and meeting our legal obligations under UK gambling regulations.

In addition to information you provide directly, our systems automatically collect technical data whenever you visit or use the platform. This includes your IP address, browser type and version, device operating system, time zone settings, and pages accessed. We also record how you interact with our games and services, such as session duration and betting activity. This helps us maintain the integrity of the platform and improve the overall user experience.

How We Use Your Information

All personal data is used strictly for the purposes for which it was collected. Primarily, we process your information to create and manage your gaming account, process deposits and withdrawals, and provide customer support. We also use it to comply with licensing conditions, conduct necessary identity and affordability checks, and prevent fraud, money laundering or problem gambling.

Where you have given clear consent, we may use your contact details to inform you about new games, exclusive promotions or personalised offers. You retain full control and may withdraw this consent at any time through your account settings or by contacting our support team. We do not make automated decisions with legal or similarly significant effects based solely on automated processing.

Sharing and Disclosure

We never sell your personal data to third parties for marketing purposes. However, we may share information with carefully selected partners who assist in operating our services. These include payment processors, identity verification providers, anti-fraud agencies, and professional advisers bound by strict confidentiality agreements.

Disclosure may also occur when required by law, for example to regulatory bodies such as the UK Gambling Commission or law enforcement agencies. In such cases we share only the minimum information necessary to fulfil our legal obligations.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to ensure the platform functions correctly and to understand how visitors use our services. Essential cookies enable account login, game functionality and secure transactions. Analytical cookies help us measure traffic, identify popular games and improve site performance.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of parts of the website. We regularly review our cookie practices to maintain compliance with applicable standards.

Data Security

We take the protection of your information seriously and implement appropriate technical and organisational measures to safeguard it. These include encryption of sensitive data, secure servers, access controls limited to authorised personnel, and regular security audits. While no system can guarantee complete security, we work continuously to minimise risks.

Your Rights

You have several important rights regarding the personal data we hold about you. These include the right to access a copy of your data, request correction of inaccurate information, ask for deletion when we no longer have a legitimate reason to retain it, and object to certain types of processing. You may also request that we restrict processing in specific circumstances.

To exercise any of these rights, simply contact our customer support team. We will respond promptly and in accordance with legal requirements. If you are unhappy with our response, you have the right to lodge a complaint with the relevant data protection authority.

International Data Transfers

While our primary operations are based in the United Kingdom, some service providers may be located outside the UK. When personal data is transferred to such parties, we ensure suitable safeguards are in place, including appropriate contractual commitments, to maintain the same high level of protection.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review it periodically so you remain informed about how we protect your information. Continued use of our services after any changes constitutes acceptance of the updated policy.

If you have any questions or concerns about how we handle your personal data, please contact our support team who will be happy to assist.